After we talked about his company, Mark asked who I was trying to meet and gave me the names of several people to reach out to. He is incredibly well-connected. After hearing some examples of his customer service I imagine it's because he goes out of his way for everyone he meets.
Insight: Mark pointed out to me near the end of our meeting that, although I'd given him my card, I'd said very little about what I do for a living. At first I explained that my project was more about just meeting people and learning about them. But after a little thought I decided he was right. At the risk of sounding sales-y, I hadn't been telling people much about what I do. I don't want it to be a sales pitch, but I do need to make my name synonymous with what I do for a living.
Also, I've had a hard time remembering everything I've discussed with someone after a meeting, and I think this blog hasn't been very thrilling because of that. After this meeting I'm going to ask permission to record meetings on my phone so I can access specific details and make this more interesting. Stay tuned for Coffee #15 with Ryan!
When are you and I going to coffee together?